Refund Policy

Last updated: November 05, 2025

By purchasing any service from us , you agree to the terms outlined in this Refund Policy.

1. Digital Service Nature

We provides digital access credentials, activation services, and technical support.
Because the service is delivered instantly after purchase, it is classified as a non-returnable digital product.

Therefore, all sales are generally final and non-refundable once the service has been activated or login details have been delivered.

2. Trial & Testing Responsibility

Customers are strongly encouraged to test compatibility before purchasing a long-term plan.

By completing a purchase, you confirm:

Your device is compatible
Your internet speed is sufficient
The service works in your region
You understand channels may change

Refunds will not be granted for:

Disliking channel lineup
Missing channels
Regional blocking
ISP restrictions
Device incompatibility
Buffering caused by slow internet
Lack of technical knowledge

3. Eligible Refund Cases

Refunds may only be granted within 24 hours of purchase if:

Service cannot be activated
No access credentials were delivered
A verified technical failure occurs on our side

Our support team must be given the opportunity to resolve the issue first.

4. Non-Eligible Refund Cases

Refunds will NOT be provided if:

Service worked at least once
You changed your mind
You purchased the wrong plan
Your ISP blocks streams
You used a VPN incorrectly
You refuse troubleshooting steps
You opened a dispute without contacting support

Opening a payment dispute without contacting us first may result in permanent service suspension.

5. Replacement Instead of Refund

In some cases we may provide:

Account replacement
Subscription extension
Technical fix

instead of a refund.

6. Chargebacks & Payment Disputes

Filing a chargeback or dispute after successful activation is considered fraud/abuse of digital service access.

We reserve the right to:

Suspend all services
Block future purchases
Provide proof of delivery to payment processors

7. Processing Approved Refunds

If approved, refunds are processed within 3-7 business days to the original payment method only.

Transaction fees charged by payment gateways are non-refundable.

8. Contact Support

Before requesting a refund, contact us so we can help:

Email: info@dragone.shop
Phone / WhatsApp: +212 785274891

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